CARROT HEALTH & WELLNESS FAQ's

Here are answers to some FAQ’s that may help you to better understand the many advantages of the CARROT Health & Wellness program.

 

 

 

Q: How do I get CARROT onto my iPhone?

1) Download the free CARROT Pass app

On the Apple App Store, search for “carrot pass”.

2) Open CARROT

When you open the app for the first time, you will be asked to do a few things:

3) Login
Login through Facebook, with your phone number, or as a Guest.  CAUTION: To protect your data, it is best to login through Facebook or your phone number. If you login as a Guest, you risk losing all of the credits you have earned if you logout or delete the app.

4) Allow Steps Data
Be sure to allow CARROT to access your steps data through the Apple Health app.

5) Add Pass
Adding the CARROT pass to your Apple Wallet puts great discounts at your fingertips!

6) Allow Location Services
CARROT uses low-energy Bluetooth to give you reminders of great new rewards near you.

 

Q: How do I get CARROT onto my Android?

1) Download the free CARROT Pass app
On Google Play App Store, search for “carrot pass”.

2) Open CARROT
When you open the app for the first time, you will be asked to do a few things:

3) Login
Login through Facebook or anonymously.  CAUTION: To protect your data, it is best to login through Facebook. If you login as a Guest, you risk losing all of the credits you have earned if you log-out or delete the app.

4) Allow Steps Data
Be sure to allow CARROT to access your steps data through Google Fit (ANDROID).  ANDROID USERS: If you do not have the free Google Fit app, please download it and login.

 

Q: What is CARROT Health & Wellness?

CARROT Health & Wellness is a corporate health and wellness program that rewards employees financially for walking and meeting personalized activity goals. 

 

Q: What's so special about CARROT's Health & Wellness program?

CARROT is a new, one-of-a-kind program that uses the latest in mobile technology to encourage people to be more active. Some unique features of the CARROT program:

  • CARROT gives each participant a personalized activity goal that updates each day. CARROT’s parent-pending algorithm creates this personal goal based on the participant’s own steps history.

  • Participants receive one Goal Coin each day they meet their personal goal – and these Goal Coins can be used to purchase exclusive rewards that are available right on the app.

  • At the same time, CARROT gives participants one Reward Point for each step taken. This second “CARROT Currency” allow participants to receive special offers and discounts that are available on the app as well as at local participating merchants. 

 

Q: Is CARROT easier to use than most wellness programs?

Absolutely. There are NO reporting requirements and NO paperwork to fill out. Everything – including monitoring goals, tracking activity progress and claiming rewards – is done solely on the participant’s phone, so it is extremely simple (and fun) to use.

 

Q: What are other benefits to using CARROT's Health & Wellness program?

First and foremost, CARROT has demonstrated itself to be an extremely effective tool to help motivate people to walk just a bit more each day.  Second, CARROT’s program is private and personal. Everything is done solely through the app on the participant’s phone (not on a cloud), and personal data is not shared with anyone. 

 

Q: How do I join CARROT Health & Wellness?

To receive all of the exclusive rewards available to your staff members, follow these steps to join your program.

1) Go to SETTINGS
Tap on the menu button (upper-left corner of the app screen) and go to “SETTINGS”.

2) JOIN WELLNESS
Tap on the “Join Wellness” button, then enter your company (not personal) email address.

3) Find Link in Verification Email
Go to your email inbox and open the email from CARROT Pass. This email will contain a link that you must click/tap to verify that you are a member of your staff.

That’s all you need to do… you are now fully enrolled in the CARROT Health & Wellness Program!

 

Q: Where did CARROT come from?

CARROT is a new Fitness Rewards app developed in metro Detroit, Michigan.

 

Q: What’s so different about CARROT?

CARROT provides each participant with a personalized activity goal – your goal is updated daily based on YOUR activity history.

 

Q: Having personalized activity goals is great… but why else would an employee choose to participate?

CARROT is free for staff members and gives employees convenient, special rewards (such as gift cards) for meeting these personalized goals. In terms of instant gratification for participants, nothing beats CARROT!

 

Q: How exactly are employees rewarded?

Participants receive one GOAL COIN each time they meet their daily activity goals.

 

Q: Oh, so they can earn one GOAL COIN each day?

Exactly.

 

Q: How many GOAL COINS are needed to earn a reward?

That number depends on the value of the reward. Some rewards require as few as five GOAL COINS, while more valuable rewards require more. The exact number of GOAL COINS needed is listed on the app with each reward. The employer establishes the value of each reward.

 

Q: Where do employees get their rewards?

All rewards are available directly on the CARROT app in a special section that is available ONLY to the company’s staff members.

 

Q: But what about CARROT Reward Points? Are those different from GOAL COINS?

Yes, CARROT gives all users one Reward Point for each step they take. As part of the CARROT Health & Wellness program, employers can identify local businesses they would like to invite to participate in the program. These local businesses would then have the ability to redeem those Reward Points for special discounts. (Members of the CARROT team would coordinate all of this for the employer.)

 

Q: What kind of smartphone is needed for an employee to use CARROT?

The vast majority of iPhones and Android models are supported:

FOR iPHONE:  iOS 8.1 and above is needed to gather CARROT Reward Points.  iOS 7.1.2 and above is needed to receive relevant store messages on your lock screen. CARROT is supported on iPhone 4s and above.

FOR ANDROID:  To earn CARROT Reward Points for walking, your phone must have KitKat4.4.x and above operating system. Android devices supported include the Samsung Galaxy S4 and above; HTC One M7 and above; Motorola Moto X and above.

 

Q: How well protected is personal information, such as steps data, on CARROT?

CARROT is private – the participant’s preferences are ONLY stored on the user’s phone and is NOT shared with servers. The administrators of the program will receive aggregated steps data (from the entire population of participants, but not individual user data) to monitor the overall effectiveness of the CARROT program.

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